tales from the bank
Sep. 29th, 2004 07:20 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
sereneorangeIt is so hard to not laugh at them sometimes.
This man called today because he had called twice and noone had called him back when they said they would. He spoke to a banker yesterday morning and they stupidly told him their manager would call him back in an hour with an answer. That is unrealistic.
A few weeks ago, he called in to apply for a checking account over the phone. When he checked him out through chexsystems, he had derogetory reporting from at least one other bank, so we declined opening a checking account for him. We sent him a letter telling him so.
Unfortunately, when we did that, the cover letter was his, but the next two pages were someone else's complete with name and social security number. So, he called freaking because obviously the jackass that works in ICS stuffed his info in another envelope and mailed it to someone else. Brilliant. There is a reason they make crap money there. ( the insane little gutter trash that pushed me in the elevator is in ICS).
He was accusing us of mailing out his info all over the country. He wanted us to fix it.
First I delt with the first problem. He was being a real dick. I told him, " I aplolgize for the error. I understand why you are upset. I would be too. Let me assure you though that there was only one letter mailed out declining the checking account, not several and it would have only been mailed to one address. Unfortunately that was not your address." He kept ranting at me asking how he could be sure of that. I finally told him. "When we decline to open an account for someone, we do not rub their noses in it. There is just one letter we mail to them declining the relationship." He took it as rudely as I meant it. I listened to him rant some more.
I cannot imagine how we are going to correct the error. I think the only way to do that would to be call each person we mailed to that day, assuming we could narrow that down (starting with the man who's info we mailed to him) and ask if they have his information. That is just not bloody likely.
I asked him what he would like to see happen (to find out how to appease him and because I really was clueless) He started going off about how we need to find out why this happened (well that is easy enough. Some dumbass fucked up) and get his information back( sure because if anyone wanted to do something wrong with it, they couldn't copy the letter or write it down before sending it back to us.) I really do understand why he is upset, but I think he was overreacting and was a bit of a dick to me personally, so I started to care less and less as the call went on. He started to go on and on about identity theft. He created a scenario of people running around opening credit cards and loans in his name and ruining his credit.
I absolutely couldn't stop myself from pointing out the following: We couldn't even open a checking account for you. He apparently cannot even keep a checking acoung above a zero balance, let alone a loan or line of credit in good standing. So the most that is gonna happen is someone is going to run around getting declined for checking accounts.
The manager called him back within 2 hours.
God I hate my job.
This man called today because he had called twice and noone had called him back when they said they would. He spoke to a banker yesterday morning and they stupidly told him their manager would call him back in an hour with an answer. That is unrealistic.
A few weeks ago, he called in to apply for a checking account over the phone. When he checked him out through chexsystems, he had derogetory reporting from at least one other bank, so we declined opening a checking account for him. We sent him a letter telling him so.
Unfortunately, when we did that, the cover letter was his, but the next two pages were someone else's complete with name and social security number. So, he called freaking because obviously the jackass that works in ICS stuffed his info in another envelope and mailed it to someone else. Brilliant. There is a reason they make crap money there. ( the insane little gutter trash that pushed me in the elevator is in ICS).
He was accusing us of mailing out his info all over the country. He wanted us to fix it.
First I delt with the first problem. He was being a real dick. I told him, " I aplolgize for the error. I understand why you are upset. I would be too. Let me assure you though that there was only one letter mailed out declining the checking account, not several and it would have only been mailed to one address. Unfortunately that was not your address." He kept ranting at me asking how he could be sure of that. I finally told him. "When we decline to open an account for someone, we do not rub their noses in it. There is just one letter we mail to them declining the relationship." He took it as rudely as I meant it. I listened to him rant some more.
I cannot imagine how we are going to correct the error. I think the only way to do that would to be call each person we mailed to that day, assuming we could narrow that down (starting with the man who's info we mailed to him) and ask if they have his information. That is just not bloody likely.
I asked him what he would like to see happen (to find out how to appease him and because I really was clueless) He started going off about how we need to find out why this happened (well that is easy enough. Some dumbass fucked up) and get his information back( sure because if anyone wanted to do something wrong with it, they couldn't copy the letter or write it down before sending it back to us.) I really do understand why he is upset, but I think he was overreacting and was a bit of a dick to me personally, so I started to care less and less as the call went on. He started to go on and on about identity theft. He created a scenario of people running around opening credit cards and loans in his name and ruining his credit.
I absolutely couldn't stop myself from pointing out the following: We couldn't even open a checking account for you. He apparently cannot even keep a checking acoung above a zero balance, let alone a loan or line of credit in good standing. So the most that is gonna happen is someone is going to run around getting declined for checking accounts.
The manager called him back within 2 hours.
God I hate my job.
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Date: 2004-09-29 06:36 am (UTC)(no subject)
Date: 2004-09-29 07:17 am (UTC)(no subject)
Date: 2004-09-29 07:21 pm (UTC)(no subject)
Date: 2004-09-29 10:38 am (UTC)(no subject)
Date: 2004-09-29 07:19 pm (UTC)