Banking sob
Dec. 7th, 2004 11:20 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
sereneorangeI try to not care too much about the people that are on the other end of my line at work. It works out for me that way. Truth be told, I prefer boring calls or calls from ass faces because it is easier to deal with than the one's that will break your heart.
I had several old people call me today who have just lost their spouse of 60 some odd years. I have had several children who lost their parents, and several parents who lost their children.
There is a federal regulation D that states that there can be no more than 6 preauthorized withdrawls from a savings account in a month of which no more than 3 can be checks. When a person's account exceeds that, we send them a letter reminding them of the regulation. If it happens a second time in a rolling 12 month period, we send another letter. The third time, we have to convert the savings account to a checking account.
This old man called today after getting his first letter. He was apologizing like he had made some great offense. He kept saying he was just so out of it after losing his wife of 66 years, that he really wasn't keeping track and he ran out of checks and thought these were for the checking account and his wife really was the one who kept track of it. He just kept apologizing. I tried assuring him that it was perfectly ok, that we were just required to send him notice of the regulation and there would be no adverse effects. He thanked me profusely and promised not to do it again. I thanked him for his business and told him I was very sorry to hear about his wife. If we could assist him with anything else, please call. He was crying when he hung up.
I was dying for someone to call up and piss me off. That would have been much easier to shake off.
I had several old people call me today who have just lost their spouse of 60 some odd years. I have had several children who lost their parents, and several parents who lost their children.
There is a federal regulation D that states that there can be no more than 6 preauthorized withdrawls from a savings account in a month of which no more than 3 can be checks. When a person's account exceeds that, we send them a letter reminding them of the regulation. If it happens a second time in a rolling 12 month period, we send another letter. The third time, we have to convert the savings account to a checking account.
This old man called today after getting his first letter. He was apologizing like he had made some great offense. He kept saying he was just so out of it after losing his wife of 66 years, that he really wasn't keeping track and he ran out of checks and thought these were for the checking account and his wife really was the one who kept track of it. He just kept apologizing. I tried assuring him that it was perfectly ok, that we were just required to send him notice of the regulation and there would be no adverse effects. He thanked me profusely and promised not to do it again. I thanked him for his business and told him I was very sorry to hear about his wife. If we could assist him with anything else, please call. He was crying when he hung up.
I was dying for someone to call up and piss me off. That would have been much easier to shake off.
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
(no subject)
Date: 2004-12-07 09:51 pm (UTC)Its sometimes hard for me to take 911 calls, in which someone has came home to find a loved one dead...or when something bad has happened to a child...
HUGS
(no subject)
Date: 2004-12-07 10:05 pm (UTC)(no subject)
Date: 2004-12-08 05:42 am (UTC)sometimes i want to just travel the country helping old people respond to email and teach them how to use a computer..in trade for stories and a cup of tea.
(no subject)
Date: 2004-12-08 05:47 am (UTC)(no subject)
Date: 2004-12-08 06:17 am (UTC)(no subject)
Date: 2004-12-08 05:45 am (UTC)Those, however, are not as bad as the ones from callers advising that their military spouse is now deceased. Those days, I HATE my job because I feel so badly for them and there isn't a damn thing I can do for them. :/
(no subject)
Date: 2004-12-08 05:49 am (UTC)(no subject)
Date: 2004-12-08 06:39 am (UTC)(no subject)
Date: 2004-12-08 07:44 am (UTC)I much prefer the pissy ones.
(no subject)
Date: 2004-12-08 09:18 am (UTC)(no subject)
Date: 2004-12-08 08:08 pm (UTC)(no subject)
Date: 2004-12-12 11:33 am (UTC)