Banking Rant

[sereneorange]

C: customer

M: Me

 

Customer is calling because he is trying to make a
withdrawl. His account has a balance of $600 + but there is a hold on
account that is showing negative available. The notes on the account look
like it is going to be closed, but doesn’t really make it clear why or
when, so I need to call another department to find out what is going on
with the account

 

M: I need
to place you on hold for a moment if that is okay. The notes are not clear
about what is happening in the account and I need to call another
department. Is it okay if I place you on hold?

C: Sure that is okay……………(as I am reaching for hold button)…WAIT !
Can I ask you a question?

M: Yes
sir.

C: I am at the bank now. Can I make a
withdrawl?

M: No sir. There is no available
balance. I need to check and see why that is. May I place you on
hold?

C: Sure that is okay……………(as I am
reaching for hold button)…WAIT ! Why is there no available
balance?

M:  The notes are not clear about what is happening in the
account and I need to call another department. Is it okay if I place you
on hold?

C: Yes……………(as I am reaching for hold
button)…WAIT ! Can I ask you a question?

M: Yes sir…..

C: so, I
cannot make a withdrawl right now?

M: *……..the hell?………* 
No sir. There is no available balance. I need to check and see why
that is. May I place you on hold

C: Sure that is okay……………(as I am reaching for hold button)…WAIT !
Why is there no available balance?

M: *Grabs car keys and
begins to saw through wrists…*

 

Comments

[ashevillain.livejournal.com]

If only you had a way to reach through the phone and slap them.. He would have been a prime candidate.. Idiot..

[jason-bond-69.livejournal.com]

Makes me very glad I don't work in a call center or something like that! lol

[miashart.livejournal.com]

I would be SO fired if I had your job. You must be very patient. I would have said "You sir, are an idiot." and hung up.

[prowly.livejournal.com]

"sir please shut the fuck up for a minute while I research the matter"

[serene-orange.livejournal.com]

would love to say that, but I am addicted to paychecks

[prowly.livejournal.com]

awwww

[smalltownhero.livejournal.com]

lmao!!!!! thank u for posting that conversation.. it made my morning!!!

[serene-orange.livejournal.com]

hrm... didn't make mine

[onnotangu.livejournal.com]

i get it all the time....
i think i'm going to find out about the rewarding carrer as a libarian.

[serene-orange.livejournal.com]

I have to tell you. I do not ever want to talk on the phone for a living again. This sucks.

[onnotangu.livejournal.com]

try selling people shit they don't want.

I'm too nice for sales.

[dangermouse74.livejournal.com]

just don't ask to put them on hold or go to find out. just when they ask why say you don't know or it's unclear. then wait until they ask if you can call someone or ask them if they'd like you to find out why for them. you'll even then look liek more of a nice girl hehe.

idiots, can't live with 'em, can't shoot them.

[serene-orange.livejournal.com]

he had asked. He was at the atm and it wouldnt give him money. Turned out he had a super overdrawn account and then deposited an 800 check (which he told me was 1200...the hell..?) and when Bank one called to verify funds, the account it was drawn on was open but had not had any $$ in it for almost a year. Cute.

[dangermouse74.livejournal.com]

lol geee, lovely Mr Customer :-)