banking rant

[sereneorange]

6th call of the day. Woman lost her checkbook. She had me read all the
checks that have cleared her account since mid Novemeber. When I hit the
transactions at December 24th, I reminded her that she does have a
statement through December 24th. She insisted I keep going. I placed a
stop payment on her missing checks. When I read her the conformation
number(I did it slowly, 4 numbers at a time) she began cussing at me
because the conformation number was too long. 11 digits. That warrented
curse words.

She couldn't figure out how to balance her check book
because she didn't have it. I went through the last 30 checks to see how
many had not yet cleared. I found there were two. I gave her the checks
that cleared right before and right after the missing one's to maybe jog
her memory. She screamed "how is that going to help
me?!" "Why can't you tell me how much they were
written for?!?!"

*rolls eyes* Because I have no
crystal ball. Now how about you stop yelling at me and appreciate that I
don't just wish you luck and send you on your way, heiffer.

Comments

[vonotny.livejournal.com]

Do you often have customers like her? Must be real fun. I think those people deserve to be kicked in their asses.

[serene-orange.livejournal.com]

no darling. It is not nearly as much fun as you would think.
There are an unusually large number of people that start to take it out on other people when they are stressed out or have fucked up somehow. They lose their checkbook, we get yelled out. They never write down ANY checks or debit card transactions and overdraw their account, we get yelled out. They move and don't give us the address so they can get the title to their car when they pay it off, we get yelled out. No freaking accountability. People sicken me.
Alright.. I am working extra hours and am cranky..

[vonotny.livejournal.com]

I was being sarcastic :-)