Dear Customer,
Here are some things I don't need:
- You
to spell out your name when I ask for it. I don't need you to, and I can
spell Brown, Smith, and Nguyen very fine, thank you. - You to spell
out your impossibly hard name to pronounce when I ask you to say it.
Spelling the name Tchnikvskysssshye is really not going to help me say it
correctly, so by the third time I ask you to say it, not
spell it for me, you spell it again, I am coming through the phone to stab
you in the throat. - Your life story. I possibly should care, I
would be a better person if I did, I am sure. But I don't. What I care
about is doing my job well, getting through this phone call assisting you
with everything that is within my scope of responsibility. If your dog got
a new pair of funny underpants and your grandkid won a nosehair award, put
it in your Christmas newsletter, because I couldn't give a shit.
Here are some things that I do need:
- I need you to
have half a freaking clue what is going on in your account. If you do not
write everything down, that is fine. At least keep your reciepts. The
response of, "I don't know when or how much my deposits are. I get
direct deposit" is the stupidest thing I have heard. I can at least
give you a very close number.What kind of moron are you that this is not
something you think you should know? - I need you to get off your
fat butt and get your checkbook or record before you call me, because yes,
I am going to verify you. No...we are not just going to take your word
that you are who you say you are. - I need you to go ahead and sign
up for the user id and password on the automated system if you are going
to stay stupid about your spending habits. That way, you can verify
yourself without knowing a damn thing but those two numbers. - I
need you to not call me while you are, driving on a freeway, taking a poo,
or smoking weed. Dork.
Thank you,
Your friendly
neighborhood Telebanker