Email I just shot off to UMAX

[sereneorange]

I have a UMAX Astra 3400 that I have been fairly satisfied with. I recently purchased a new computer with Windows XP and discovered that your software that was bundled with the scanner was not compatable. I went straight to your site, certain you would have software for me to download. I was disgusted to learn that your blatant greed exceeds your dedication to customer service. I cannot imagine why you would charge someone for software to continue to use your product that was already paid for. I can afford the $14.95, but decided that I would like a new scanner, and will be purchasing any other brand but yours.

Marilyn Gxxxxx