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sereneorangeI love when I can make a branch manager just eat it. Fuckers.
Back in April, a customer called me and she had opened an account with 18000.00. There was a hold placed on the deposit till it cleared and we sent her a notice telling her that if the item cleared and there were any over draft fees on the account resulting from the hold, we would reverse the fees. Chica called in and got me. There was about $600 in overdraft fees on the account. I had her fax me a copy of the letter (because not all of them state we will reverse fees-sometimes customer is a big old fraud banker and we are just sick of eating costs.) She faxes, I refund, and watch the account for a few days to make sure there are no more fees for me to refund. I then use the fax for scratch paper.
Today the branch manager gets her report about the $600 refund that came out of her budget and calls my boss freaking up one wall and down the other. I am made to feel like since I don't have the fax, I cannot prove it was due to a hold that was released. I call around and search the system and produce not just a copy of the statement showing the check cleared, but had someone fax me a copy of the letter saying we will refund the fees if the check clears. This has in the mean time made it around the office to several managers and the group manager and they are likely looking for a way to fuck me even though my boss tells the branch manager, "She is a seasoned banker and knows policy. She states the item cleared and she had faxed proof and I beleive her."
She calls the branch manager back when I give her my documentation and the branch manager basicall had started all this shit because we are approaching the end of fiscal year in a few months and wanted to reverse the fees (but now the customer only has $192 in the account) and wanted Alisa to do it and call the customer and tell her how she is into us for over $400. She didn't want to deal with that. Alisa kept telling her we had to refund it and the manager kept hanging onto "She didn't have documentation" and Alisa kept saying" I have it now.
She finally faxed it to her and I telepathically sent her a big fat FUCK YOU.
She was willing to fuck me and the customer for a small dent in her numbers. Lovely. Whore.
Back in April, a customer called me and she had opened an account with 18000.00. There was a hold placed on the deposit till it cleared and we sent her a notice telling her that if the item cleared and there were any over draft fees on the account resulting from the hold, we would reverse the fees. Chica called in and got me. There was about $600 in overdraft fees on the account. I had her fax me a copy of the letter (because not all of them state we will reverse fees-sometimes customer is a big old fraud banker and we are just sick of eating costs.) She faxes, I refund, and watch the account for a few days to make sure there are no more fees for me to refund. I then use the fax for scratch paper.
Today the branch manager gets her report about the $600 refund that came out of her budget and calls my boss freaking up one wall and down the other. I am made to feel like since I don't have the fax, I cannot prove it was due to a hold that was released. I call around and search the system and produce not just a copy of the statement showing the check cleared, but had someone fax me a copy of the letter saying we will refund the fees if the check clears. This has in the mean time made it around the office to several managers and the group manager and they are likely looking for a way to fuck me even though my boss tells the branch manager, "She is a seasoned banker and knows policy. She states the item cleared and she had faxed proof and I beleive her."
She calls the branch manager back when I give her my documentation and the branch manager basicall had started all this shit because we are approaching the end of fiscal year in a few months and wanted to reverse the fees (but now the customer only has $192 in the account) and wanted Alisa to do it and call the customer and tell her how she is into us for over $400. She didn't want to deal with that. Alisa kept telling her we had to refund it and the manager kept hanging onto "She didn't have documentation" and Alisa kept saying" I have it now.
She finally faxed it to her and I telepathically sent her a big fat FUCK YOU.
She was willing to fuck me and the customer for a small dent in her numbers. Lovely. Whore.